Any faulty Product can and should be returned to the bike retail store from which it was purchased, with proof of purchase (paid in full email invoice receipt). Replacements for faulty Products will be sent to you at no charge within five (5) Business Days from the date the faulty Product is returned by the bike retail store.
When returning a faulty Product to the Bike retail store, please ensure you also provide us the following details: • Your full name • Your address • Your order number • The date of delivery (or collection) of the Product • The address of the Seller’s bike store • Reason why you are returning the Product • Your instructions informing us how you would like the issue resolved • Contact phone number • The original order confirmation or invoice you received with your Product.