We advise all buyers to select and choose their product (including size and colour) carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller. It is absolutely possible to exchange or return a faulty product with no problem. For faulty products or products that are the wrong size, the bike retail stores offer a fourteen (14) day replacement warranty from the date you receive your product. If your product can be replaced, it will be replaced with the same or a similar Product. If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product. If you return a Product that is the wrong size and we determine that it has been used since its purchase, no exchange or return will be granted.