BikeExchange is an online marketplace, meaning we help bike stores and customers connect online in one place. Hence, we are not an actual bike store ourselves, we support and promote bike stores around Australia on our site.
We will provide you an update if the store updates the information via our platform.
For information regarding the shipment of your purchase, you will need to contact the store that you ordered it from. Their details will be on the purchase invoice. Remember to quote your invoice number.