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  1. BikeExchangeAU
  2. Customer Help

Customer Help

FAQs and helpful info about the BikeExchange marketplace.

Finding the right bike

  • Which Size Bike Do I Need?
  • Kids Bike Size Chart
  • Which children’s bike is right for my child?
  • E-bikes, I don’t know much about them, help?
  • What bike suits me?

General

  • Buyer Safety for Private Adverts
  • Is This Available For Shipping
  • Do you price match?
  • I have more questions, how do I get in touch with BikeExchange?
  • Do I have to rate my order?
  • Where can I find more information about cycling?
See all 8 articles

How does BikeExchange work?

  • Do you have coupon promotions?
  • What does enquiry mean?
  • Are there also bargains with BikeExchange?
  • How are the prices set? Can I negotiate with you?
  • How do I find a bike shop or dealer near me?
  • Do you have an item in stock?
See all 11 articles

Purchases and orders

  • The product I bought does not fit, what do I do?
  • My order is not coming, what can I do?
  • Can I arrange a specific delivery date?
  • What kind of payment is safest? What's the fastest?
  • How can I pay?
  • Where can I pick up my order?
See all 20 articles

Account Help

  • I can’t login to my account

Selling my bike on BikeExchange

  • What is my bike worth?
  • How can I change the price of my advert?
  • Why is my advert not online yet?
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