BikeExchange is an online marketplace, meaning we help bike stores and customers connect online in one place. Hence, we are not an actual bike store ourselves, we support and promote bike stores around Australia on our site.
We will provide email updates to you if the store updates your order on our platform.
For information on your order, you will need to contact the store that you purchased it from. Their details will be on the purchase invoice. Remember to quote your invoice number.